Before we start to give you extra knowledge on this subject within this visa debit card companies newsletter, take an instant to reflect about how much you already know.
I opted to become a online credit cards customer a few years ago, when they sent me a notification in the mail telling me I`d been pre-approved. After almost a year with my creditcards, and on account of my high usage on it every month, I was given a platinum card upgrade. The very first feature that I took note of, and which I have come to appreciate, is the thoroughly knowledgeable, supportive, friendly client service staff; invariably happy to reply to any of my questions and equally happy to satisfy just about any request.
I have utilized the platinum service many, many times over the past couple of years, and have always been pleased about the service they provide. For my mother`s birthday, I phoned the plastic card firm and asked that a gift hamper of beauty products be sent to her at the workplace. The rep guaranteed that I could leave it all to them and that she would receive the gift hamper before that workday ended.
At some stage in the procedure, my request was botched up. The seller that the creditcards online firm had used to get the products for the gift hamper supplied products that definitely weren`t what I`d requested. The representative got in touch with me without any delay with what was going on and proposed other possible solutions. To get to the point, the credit cards issuer contacted a leading retailer in NY, and had them make a hamper containing a choice selection of the cosmetics and perfume.
That wasn`t all – the charge card company next proceeded to get a personal transport service pick up the hamper from the seller - for which I wasn`t billed a cent - and to deliver it to my apartment. Of course, my mother was elated with the gift basket and was amazed that the whole thing was organized by the credit card online firm.
I also used the platinum card travel services to make travel bookings, and thought that things were proceeding as scheduled. One week before my trip, I contacted the plastic card bank to verify my hotel reservations, and was told that something was amiss with my reservation and that it was kicked out of the hotel`s computer system.
The online creditcard company quickly contacted the hotel where I`d reserved a room, talked about the issue with the hotel (which, incidentally, had no rooms going) and somehow arranged for me to stay in a suite, while I was billed at the same rate - which was considerably lower than the rate at this point in time - that I had initially been given when I first made the booking.
Needless to say, without the timely intervention of the online credit cards company, I would`ve reached my destination and realized that I had no place to stay. This has got to be the ultimate in customer service! How can you beat that kind of service?
I love this card, really like the respect I command from cashiers (and fellow customers) whenever I use it, and - most importantly - I admire the creditcards online firm for the manner in which they behave with and care for their most valued clients. I call myself a customer of the creditcards online bank because I have forged a very productive financial partnership with this company. They aren`t just a card company, they are a professional concern who have made it their concern to take care of their choice set of credit card members. It is definitely well worth the yearly fee. The obliging and productive service provided by their customer service representatives is exemplary. And there`s no credit limit.
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